Shipping Policy

Thank you for shopping with Lennox Escapes! We aim to ensure that your shopping experience is as seamless as possible. Below is our shipping policy that provides detailed information on how we handle orders, shipping costs, and delivery times.

1. Order Processing

• Order Confirmation: Once your order is placed, you will receive an email confirming your order. This email will include your order details and estimated delivery date.
• Processing Time: Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
• Order Shipment: After processing, we will ship your order using our trusted delivery partners. You will receive a shipping confirmation email along with tracking information once your order has been dispatched.

2. Shipping Method and Delivery Times

• Worldwide Shipping: Lennox Escapes offers worldwide shipping to most countries. Delivery times and shipping costs vary based on your location.
• Estimated Delivery Time:
  • Domestic Orders: Typically delivered within 5-7 business days.
  • International Orders: Delivery times vary between 7-21 business days depending on your country.

Please note that delivery times are estimates, and may vary based on factors such as customs clearance, local holidays, or weather conditions.

3. Shipping Costs

• Shipping Fees: Shipping costs are calculated at checkout based on the destination and weight of your order. You will see the shipping fee before completing your purchase.
• Free Shipping: We occasionally offer promotions with free shipping. These promotions will be indicated on our website, and terms and conditions may apply.

4. Cash on Delivery (COD)

• We accept Cash on Delivery (COD) as the only payment method for all orders. The payment will be collected when the package is delivered to your specified address.

5. International Shipping

• Customs and Import Duties: International orders may be subject to customs duties, taxes, and import fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office for more details before making a purchase.
• Tracking International Orders: Once shipped, you will receive tracking information. However, please note that international shipments may take longer due to customs clearance.

6. Shipping Delays

• Delays in Delivery: While we make every effort to ensure your order arrives on time, delays may occur due to circumstances beyond our control, such as extreme weather, strikes, customs delays, or carrier issues. If there is an issue with your delivery, please contact us at [email protected] and we will assist you in tracking your order.
• Address Issues: Please ensure that the shipping address provided during checkout is accurate. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

7. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking details, so you can follow your order’s journey. You can also log into your account on our website to view your order status and tracking information.

8. Shipping Restrictions

• Lennox Escapes ships worldwide but may not be able to deliver to certain restricted or remote locations. If your address is outside of our shipping zones, we will notify you at the time of order.

9. Lost or Damaged Shipments

• If your package is lost or arrives damaged, please contact us immediately at [email protected]. We will work with the carrier to resolve the issue and ensure that you are provided with a solution, such as a replacement or a refund, depending on the circumstances.

10. Contact Us

If you have any questions or concerns about shipping, or if you need assistance with your order, please contact us at:[email protected]