Return & Refunds Policy

At Lennox Escapes, we are committed to providing you with high-quality travel accessories, Horizon Carry, and hiking gear. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Returns and Exchanges

• Eligibility for Returns: Returns are accepted for defective or damaged products. To be eligible for a return, you must contact us within 7 days of receiving your order.
• Non-returnable Items: We do not accept returns on items that have been used, opened, or damaged by the customer. Products that are marked as final sale or clearance are also non-returnable.
• Return Process: To initiate a return, please email our customer support team at [email protected] with the following information:
  • Order number
  • Name and contact details
  • Description of the issue with the product
  • Photos of the product (if applicable)

Once we receive your return request, we will provide you with the next steps.

2. Refunds

• Refund Eligibility: Refunds are issued only for products that are returned in their original condition and found to be defective or damaged.
• Refund Method: As we only accept cash on delivery payments, refunds will be processed after the returned product is received and inspected. We will issue a refund to you in the form of a credit for future purchases or via cash upon the next delivery, depending on your preference.
• Refund Processing Time: Once your return is approved, please allow up to 10 business days for the refund to be processed.

3. Shipping Costs

• Return Shipping: Customers are responsible for return shipping costs unless the product is defective or damaged. If we are at fault ( shipping the wrong item), we will cover the return shipping costs.
• Original Shipping Fees: Shipping fees are non-refundable. If you receive a refund for your product, the shipping cost will not be included in the refund.

4. Damaged or Incorrect Items

If you receive a product that is damaged or not what you ordered, please contact us immediately at [email protected]. We will arrange for the return of the damaged or incorrect item at no additional cost to you and send you a replacement or issue a full refund.

5. Exceptions

• Items that have been used or damaged by the customer.
• Products purchased through third-party retailers.
• Items that are marked as “final sale” or clearance.

6. Contact Us

If you have any questions regarding our return and refund policy or need assistance with a return, please don’t hesitate to contact us:[email protected]